Last Updated: October 1st, 2025
Care4Jets, part of HelloJets S.A. (“we”, “our”, “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (“Website”).
1. Personal Data We Collect
We may collect the following categories of personal data when you interact with our Website or submit a service request:
• Contact details (name, email address, phone number, company name, job title).
• Request details (aircraft type, requested services, maintenance needs, or other information you choose to provide).
• Technical data (IP address, browser type, operating system, and browsing behavior through cookies or analytics tools).
2. How We Use Your Personal Data
We process your personal data for the following purposes:
• To respond to your inquiries or service requests.
• To provide quotations, offers, or contractual information regarding our services.
• To improve our Website functionality and user experience.
• To comply with legal or regulatory obligations.
We will not use your personal data for purposes other than those described above without your consent.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
• Performance of a contract (when you request services).
• Legitimate interests (to operate and improve our Website, ensure IT security, and develop business relations).
• Legal obligations (to comply with applicable laws and regulations).
• Consent (when required, e.g., for marketing communications or cookies).
4. Data Sharing and Transfers
We may share your personal data with:
• Affiliates within the HelloJets group.
• Authorized service providers who support our operations (IT hosting, technical support, analytics).
• Regulatory authorities were legally required.
We do not sell or rent personal data to third parties. If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this Policy, or as required by law. After this period, your personal data will be completely deleted from the systems or converted to anonymous data in accordance with the company’s procedures.
Personal Data collected for the purpose of transmitting commercial communications will be processed until the date of withdrawal of the consent expressed by the data subject.
6. Data Security
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
As a data subject under GDPR, you have the right to:
• Access your personal data.
• Request correction or deletion of your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent (where processing is based on consent).
• Lodge a complaint with a supervisory authority (e.g., ANSPDCP in Romania).
To exercise your rights, please contact us.
8. Cookies
Our Website may use cookies and similar technologies to improve functionality and analyze usage. For more information, please refer to our Cookie Policy.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Care4Jets – HelloJets S.A.
42 – 44 Bucuresti-Ploiesti Road, Baneasa Business & Technology Park, Building A, 4th floor, District 1, Bucharest, Romania.